Skip to content
🇺🇸 Take $5 off $40 online + in store through 6/13 🇺🇸
🇺🇸 Take $5 off $40 online + in store through 6/13 🇺🇸

Refund policy

Returns:
Our policy is 30 days with the receipt and original packaging. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging accompanied by your original packing slip.

Exclusions from return policy:

  • Gift Cards
  • Artwork refund after proof approval
  • Clearance and "as is" items are final sale
  • Custom made items
  • Items that have been modified (adding grommets, adding banner tabs, etc.)
  • Items that have been damaged from use

To complete your return, we require a receipt, order number, or other proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable):
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at aceflag@aceflag.com

Exchanges (if applicable):
We only replace items if they are defective or damaged. If your item was damaged in transport, we will need images of the packaging, as well as pictures of the broken item. We may ask you to open up a claim with UPS or USPS depending on the situation. We will work closely with you to determine the best solution, so please contact us here at (716)681-2345 or email us at aceflag@aceflag.com

Gifts:
If you need to return or have a complaint about an item that was purchased for you and need to return it, we will need the original order number, gift receipt, or regular receipt (whichever applies) to be able to find the original order.

We cannot refund items to a different credit card or other method of payment than what was used to purchase the item. In this case, the original credit card would receive the refund, OR you may get an Ace Flag gift card of equal value to be able to choose something else in our store. 

Shipping:
To return your product, you should mail your product to: 5444 Transit Rd, Buffalo NY 14043, United States.

You will be responsible for paying for your own shipping costs for returning your item. You can choose to get a tracking label directly from us, or go to your local UPS or USPS to purchase your own label. We do not accept returns from any other shipping carriers. The original shipping costs that you had paid are non-refundable and will not be reflected in your return cost.

If you are shipping any item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If the package does get lost in transit, you may not be eligible for a refund.